Information We Collect

We collect information you give us directly, such as when you submit our “Request An Inspection” form, our contact form, message us on WhatsApp, or call us. Depending on how you reach us, this may include:

• Your name, email address, and phone number
• Your property location and property type (residential or commercial)
• The service you need (e.g. roof waterproofing, plumbing, electrical) and whether the issue is urgent
• Photos or videos you choose to upload of the issue
• Any additional details you write in your message

We also automatically collect some technical information when you visit our website, such as your IP address, browser type, device type, and the pages you view, through standard analytics tools.

How We Use Your Information

We use the information you provide to:

• Respond to your inspection request or enquiry and schedule a site visit
• Prepare quotations and carry out the repair, maintenance, or renovation work you request
• Communicate with you about your project, including under our workmanship warranty
• Improve our website and services
• Meet our legal and regulatory obligations

We do not use your information for any purpose beyond what it was collected for, and we do not sell your personal data.

Legal Basis for Processing

We process your personal data on the basis of your consent when you voluntarily submit a form or message us, and on the basis of contractual necessity once you engage us to carry out a service, so that we can deliver, invoice, and warranty that work.

How We Share Your Information

We only share your information where necessary to run our business and deliver your service:

• With our own technicians and staff who need it to carry out your inspection or repair
• With our website hosting provider, who stores the data submitted through our forms
• With our email provider, to deliver enquiry notifications to our team
• With WhatsApp (Meta Platforms, Inc.), if you choose to contact us there
• With analytics providers (such as Google), who help us understand how visitors use our website
• With government or regulatory authorities, where we are legally required to disclose information

International Data Transfers

Some of the service providers listed above (including our website hosting, email, and analytics providers) may process data on servers located outside the United Arab Emirates. Where this happens, we rely on those providers’ own data protection safeguards and take reasonable steps to ensure your information continues to receive an appropriate level of protection.

Data Retention

We keep your information for as long as needed to respond to your enquiry, deliver and warranty your project (including for the duration of our 10-year workmanship warranty where applicable), and meet our legal and accounting obligations. After that, we delete or anonymise it unless we are required by law to keep it longer.

Cookies & Analytics

Our website uses cookies and similar technologies, including Google Tag Manager, to understand how visitors use our site and to help us improve it. You can control or disable cookies through your browser settings at any time; doing so may affect how parts of the site function.

Your Rights

Under the UAE Personal Data Protection Law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or request restriction of our processing of your data
• Request a portable copy of your data
• Withdraw your consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details on our Contact Us page.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is ever completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are directed at property owners and businesses, not children. We do not knowingly collect personal data from anyone under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page shows when it was last revised.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch via our Contact Us page or WhatsApp us directly.